HP Insight Remote Support : des services gratuits destinés aux PME, pour détecter et résoudre plus rapidement leurs incidents

08/12/2009

Avec HP Insight Remote Support, outil de surveillance des incidents matériels continu, automatisé et sécurisé, les utilisateurs sont avertis, très en amont, des risques potentiels liés à leur infrastructure. Ils peuvent ainsi détecter et résoudre les incidents dans des délais plus courts (restauration 20% plus rapide), tout en améliorant la disponibilité de leur infrastructure.

Simples à utiliser, fiables et accessibles en permanence, ces nouveaux services de détection répondent aux enjeux critiques des PME : réduire les risques des incidents et leurs coûts qui peuvent impacter fortement le business.

Enfin, cette solution est multi-vendeur et gratuite et donc accessible à tous.

Communiqué original :

HP launches HP Insight Remote Support for Enterprise and Small and Midsize Businesses in EMEA

HP today broadened its services portfolio in EMEA with extensions to the HP Insight Remote Support software family to provide simple, reliable and around-the-clock remote support for enterprises and small and midsize businesses. The software delivers continuous, automated and secure remote monitoring and fault detection services.

HP Insight Remote Support generates notifications for hardware issues detected on HP servers and storage, without the active involvement of staff or support phone calls. As a result, customers avert potential disruptions, saving time and money through faster issue resolution and reduced infrastructure downtime.

HP server and storage availability with HP Insight Remote Support is restored an average of 20 percent faster due to quicker problem detection, better diagnosis with near 100 percent accuracy and more rapid initiation of repair activities. HP Insight Remote Support builds on HP’s Total Care commitment to address critical concerns for customers – capturing cost savings and reducing risks of costly business disruptions.

“HP is making it easier for customers to purchase and support technology to remain competitive and emerge stronger,” said Kelly Ballweber, Enterprise Product Support Director in EMEA, HP. “HP Insight Remote Support builds on HP’s commitment to prioritize the top priorities of cost-conscious Enterprises and SMBs: management, protection and business growth.”

HP Insight Remote Support
HP Insight Remote Support is available at no additional cost to customers with a valid warranty on HP technology, an HP Care Pack Service or HP contractual support agreement. The software supports HP servers and storage running Microsoft Windows®, Red Hat Enterprise Linux, SUSE Linux Enterprise Server from Novell, and Novell Open Enterprise Server for Netware and Linux.

The solution collects configuration information from each of these hardware devices to proactively avoid and quickly resolve problems. The software monitors the hardware to determine if a failure has occurred or a potential problem exists.

Pricing and availability
HP Insight Remote Support is now available for customers in EMEA. The software is available for download at http://www.hp.com/go/insightremotesupport
In EMEA this service is also delivered by HP Authorized Service Partners (ASP).

About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems.
www.hp.com