Cette application répond à deux types d’attentes : celles du client et des entreprises de services publics. SAP® Utilities Customer Engagement permet aux clients – depuis iOS ou Android – de gérer leur compte à distance (facturation, paiement, évolution de la consommation énergétique) mais également de contacter rapidement leur service public (pour une demande de services personnalisés, un incident ou un renseignement). Du côté des entreprises, l’application mobile permet d’honorer leurs engagements auprès des clients, d’améliorer leurs relations clients, mais également de réduire le temps de contact et le coût du service.

SAP Helps Utility Companies Boost Customer Satisfaction and Reduce Costs With New Consumer Mobile App for Outage Reporting, Bill Payment and More

SAP AG (NYSE: SAP) today introduced the SAP® Utilities Customer Engagement mobile app, which offers rich customer service capabilities and allows utilities to improve relationships with customers while helping to reduce costs. The announcement was made at CS Week, being held April 29 – May 3 in Tampa, Florida.

Utility customers today demand more proactive engagement and better response times from their utilities, especially when dealing with storm outage restoration, service notification or information regarding changes to their bill resulting from their new smart meter. SAP Utilities Customer Engagement gives customers the ability to manage all aspects of their account and view important information from their utility company on iOS and Android devices.

With the mobile app, utilities customers can manage payments and service requests, view account information including power consumption and compare usage over time. Customers can also get outage notifications and information on a map, report service problems, request service, receive important messages and get feedback from the utility. For example, SAP Utilities Customer Engagement can map areas suffering from power outages, explain what is causing the outage, show its impact and provide estimated restoration time.

Utilities companies can provide improved customer engagement, enhanced customer care and service and shortened billing and collection cycles, as well as have an improved understanding of the customer while reducing the cost of service. SAP Utilities Customer Engagement integrates seamlessly with the IS-Utilities Solution and uses proven business-to-consumer (B2C) middleware architecture from SAP.

SAP Utilities Customer Engagement is currently available on iPhone iOS 5.0+ and Android 4.0+. It can be downloaded from the iTunes Store and Google Play by searching for “SAP Utilities.”

A propos de SAP
Leader des applications d’entreprise, SAP (NYSE : SAP) fournit aux entreprises de toutes tailles et de tous secteurs les moyens logiciels d’une meilleure gestion. Du back office à la direction, de l’entrepôt à la vente, quel que soit le terminal d’utilisation (ordinateur, terminal mobile), les applications SAP permettent aux collaborateurs et aux organisations de travailler plus efficacement ensemble et de s’appuyer sur des tableaux de bord personnalisés afin de conserver leur avance dans un contexte concurrentiel.
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